A dynamic and result-oriented professional with a rich experience of over 17 years in IT services spanning Delivery Excellence, Software Quality Assurance, Process Improvements, Internal Audits, Project Management, Process Definition, Agile, Waterfall Methodology, ITIL, Customer Satisfaction and Training, having worked in domains such as Banking & Financial Services, Manufacturing (PLM), Insurance, HR & Logistics.

IT Quality Assurance Consultant
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Candidate Information

Name
Nora Yamini David
Age
51
Education
MCA (Master of Computer Applications); BSc (Math, Statistics, Computer Science)
Experience
17 years
Job Type
Full-time

Contact Details

Country
India
State
Karnataka
Address
Rainbow Residency, Junnasandra, Sarjapur Road, Bangalore
Email
norayamini.david@gmail.com
Phone
9845468395

About candidate

About you
I am a Software Quality Consultant with over 17 years of experience in IT services spanning Delivery Excellence, Software Quality Assurance, QMS Implementation & Maintenance, ISO 9001:2015, CMMi, Process Improvements, Internal Audits, Project Management, Process Definition, Agile, Waterfall Methodology, ITIL, Risk & Compliance, Customer Satisfaction, Training and Testing. I have worked in domains such as Banking & Financial Services, Manufacturing (PLM), Insurance, HR & Logistics.

Over the course of my career with iGATE Global Solutions Ltd and ITC Infotech, I have spearheaded significant process transformation initiatives in the area of Requirements Engineering, Internal Audits, client specific GDC requirements and Knowledge Management, that resulted in the successful rollout of organization-wide process frameworks, toolkits and models.

Certified as an ISO 9001:2015 Lead Auditor, SAFe® 6 Agilist, ScrumMaster®, ITIL4® professional, and Lean Six Sigma Black Belt, I bring a strong blend of analytical rigor and strategic leadership. I specialize in driving compliance, leading virtual audits, and implementing data-driven continuous improvement initiatives that elevate quality, efficiency, and customer satisfaction.
What are you looking for in a new role?
As a Virtual Quality Standards Specialist, I am looking to bring my expertise in quality assurance, establishing, maintaining and improving QMS, ISO standards, internal audits, process improvements, customer and stakeholder management, and metrics-based performance management, to add tangible value to the organization. In addition, I believe that this role can help me enhance my knowledge and skills in these areas and also provide an opportunity for me to acquire new areas of expertise.
What you are interested in working with us?
I am interested in the Virtual Quality Standards Specialist role because it aligns well with my passion for building and sustaining world-class quality systems that drive business excellence. The opportunity to oversee virtual quality management, ensure regulatory compliance, and lead continuous improvement initiatives resonates with my career journey. I am particularly drawn to the virtual and collaborative nature of this role, where would allow me to leverage my experience and expertise.
What has been most challenging experience in a past role?
One of the most challenging experiences in my past roles, was driving the change management initiative to standardize delivery excellence practices across a newly acquired business unit (BU) in the Americas and Europe regions in my previous organization. As anticipated, there was resistance to the change especially at the operational level. It required stakeholder management and collaboration at various levels, showcasing the benefits of the practices to them, obtaining their buy-in and thereafter, planning and implementing the changes in a phased manner. Though it was a challenging experience, it was extremely rewarding and fulfilling as well.

Hello,

I am writing to express my interest in the Virtual Quality Standards Specialist position as advertised on Naukri Mitra. With over 17 years of experience in Quality Management, Delivery Excellence, and Process Improvement across IT services, I bring a strong background in establishing and maintaining Quality Management Systems (QMS) and quality frameworks that align with international standards such as ISO 9001, CMMI, and ITIL, and drive measurable results.

In my most recent role as Quality Manager at ITC Infotech, I led a distributed team of quality consultants overseeing QMS compliance, internal and external audits, metrics and SLA management, stakeholder management, process maturity initiatives, and risk-based improvement programs. I successfully designed and implemented a Hybrid Process Compliance Audit Framework, significantly improving audit efficiency and transparency across multiple regions. I also led change management programs to integrate delivery excellence processes into newly acquired business units in the Americas and Europe, ensuring seamless compliance and alignment with corporate standards.  Additionally, I established a knowledge reuse framework within the business unit, resulting in improved collaboration, reduced redundancy, and enhanced customer satisfaction. I have conducted numerous in-person and virtual internal audits and facilitated CAPA closure using root cause analysis (RCA).

Holding multiple industry certifications—ISO 9001:2015 Lead Auditor, SAFe® 6 Agilist, Certified ScrumMaster®, ITIL4® Foundation, and Lean Six Sigma Black Belt—I bring both strategic and operational depth to the quality function. My technical proficiency with Power BI, Minitab, and Microsoft Project further enables data-driven decision-making and quality analytics.

I would welcome the opportunity to bring my experience in building resilient QMS frameworks, leading virtual audits, stakeholder collaboration and driving cross-functional improvement programs to your organization. Thank you for considering my application.

Yours sincerely,
Nora Yamini David