GLOBAL ITSM LEADER | SERVICE MANAGEMENT & SERVICENOW PRODUCT OWNERSHIP | ENTERPRISE IT OPERATIONS & KNOWLEDGE GOVERNANCE

Global IT Service Management and ServiceNow Executive with deep experience driving strategic oversight of enterprise IT operations, process governance, and service transformation. Specialized in shaping and governing ITSM frameworks across Incident, Request, Knowledge, and Major Incident Management, delivering operational excellence, measurable risk reduction, and scalable service delivery. Highly experienced in platform modernization, self-service adoption & automation. led transformation, ensuring business continuity and enterprise resilience. Mastery in leading cross-regional
teams and vendor ecosystems, leveraging analytical rigor, governance frameworks, and data-driven insights to optimize performance. Competent in Change, Problem & CMDB Management
as supporting capabilities within broader service management leadership. Recognized for transforming complex IT environments into structured, high-performing & sustainable operations.

I’m looking for a role that challenges me to expand my impact—both technically and strategically.

What interests me most is how your organization balances innovation with structure. I value that kind of environment one where I can apply my process expertise, collaborate across teams, and see tangible results from the work we do.