I need Job In IT support

Customer Support Manager
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Document Management SpecialistIt SupportIT Trainer
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Candidate Information

Name
Sajidul Ahasan Akib
Age
28
Education
My academic foundation is built upon a Bachelor of Science in Computer Science and Engineering, where I achieved a CGPA of 3.49/4.0, and I am currently advancing my expertise through a Master of Science in the same field, maintaining an impressive CGPA of 3.89/4.0. This rigorous theoretical training from the International Islamic University Chittagong has provided me with a deep understanding of core computing principles, which I consistently apply to practical IT challenges, from systems administration to complex problem-solving.
Experience
4
Job Type
Full-time

Contact Details

Country
Bangladesh
State
Chattogram
Social Info
Address
Ward 2, Harbang, Chakoria
Email
sajidulahasan@yahoo.com
Phone
+880 1674075295

About candidate

About you
Detail-oriented and adaptable IT professional with a solid foundation in computer networks, system administration, and IT infrastructure management. Trained through BSc and MSc programs in Computer Science and Engineering, with hands-on experience as an IT Engineer. Skilled in configuring and maintaining ERP, servers, LAN/WLAN/VLAN networks, firewalls, and security systems. Proven ability in troubleshooting complex hardware/software issues, optimizing internal communications, and ensuring secure, high-availability operations. Committed to leveraging technical expertise to drive operational efficiency and technological innovation within dynamic organizations.
What are you looking for in a new role?
I seek a customer-focused role where I can apply my technical troubleshooting and communication skills. My experience as an IT Engineer and Assistant Lecturer has prepared me to resolve issues effectively and explain solutions clearly. I thrive in remote environments and am eager to contribute to a supportive team.
What you are interested in working with us?
I am deeply interested in this role as it aligns perfectly with my passion for providing technical solutions while delivering exceptional customer service. My background in IT support and remote collaboration, combined with my dedication to clear communication, allows me to contribute effectively to your customer-focused team.
What has been most challenging experience in a past role?
The most challenging experience was troubleshooting a critical, unplanned network outage under pressure during my IT Engineer role. It required rapidly diagnosing a complex fault across multiple systems while maintaining clear communication with frustrated users to minimize business disruption until full service was restored.

Sajidul Ahasan Akib
Noapara, Ward no. 3 Harbang, Chakaria
Cox’s Bazar, Bangladesh
Email: sajidulahasan@yahoo.com
Phone: +880 1674 075295
Date: 15 October, 2025

The Hiring Manager
Remote Customer Support Representative Hiring Team

Subject: Application for Remote Customer Support Representative

Dear Hiring Team,

I am writing to express my enthusiastic application for the Remote Customer Support Representative position. With a solid background in technical support and a proven ability to communicate complex issues with clarity and empathy, I am confident I can deliver the exceptional, trust-building customer experience you described.

In my previous role as an IT Engineer, I was responsible for responding to and resolving a wide array of technical inquiries, from software and hardware troubleshooting to network connectivity issues. This required not only technical proficiency but also the patience and clear communication necessary to guide users of all skill levels toward a solution. Furthermore, my experience as an Assistant Lecturer honed my ability to educate and inform, a skill directly applicable to helping customers understand product features and billing processes.

I am highly proficient with tools like MS Office and am a quick learner of new platforms such as Zendesk and CRM systems. As a disciplined and self-motivated professional, I thrive in remote environments and am adept at managing multiple tasks efficiently. I am eager to bring my problem-solving skills, technical understanding, and dedicated customer service focus to your team.

Thank you for your time and consideration. I have attached my resume for your review and look forward to discussing my application further.

Sincerely,

Sajidul Ahasan Akib